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EMPOWERING RETAILERS EVERYWHERE: THE FUTURE OF RETAIL IS BOTH ONLINE AND OFFLINE

EMPOWERING RETAILERS EVERYWHERE: THE FUTURE OF RETAIL IS BOTH ONLINE AND OFFLINE

The digital realm is entering the walls of traditional stores. While the number of online shops is rising, in-person brick-and-mortar stores are still prevalent. Ecommerce not only increases growth online but can drive demand to offline channels and benefit physical stores as well. Retailers looking to thrive need to digitize their stores in a way that meets customers’ expectations, builds loyalty, and creates brand value. No matter where you are in your eCommerce journey, we are here to help you create a compelling brand experience on the Magento or BigCommerce platform that will successfully reach and grow your customer base.

MEET RISING CUSTOMER EXPECTATIONS FOR A DIGITAL EXPERIENCE

Mobile Friendly
Wherever your customers are browsing, they expect a frictionless experience and easy checkout no matter which device they choose to start or finish their purchasing journey.

Self Service
Customers need quick access to information without having call or walk into your store. Covering topics like return or shipping policies will answer questions before your shoppers even have to ask.

Customer Service
Expectations for your online customer service mirror that of an in store experience. Provide multiple options to for your customers to engage with you online.

TOOLS FOR A SUCCESSFUL ONLINE RETAIL EXPERIENCE

Before ever stepping foot into a physical store, shoppers are encountering various digital touchpoints as they go through their decision-making process. They can research product details, find customer reviews and recommendations, as well as compare pricing. As a retailer, pairing together offline strengths and online advantages is the key to enhancing interactions with customers whether they choose to buy online or in store.

BUY ONLINE PICK UP IN STORE (BOPIS)

Provide customers with the ease of purchasing items online while allowing them to pick them up in-store. Improve the shopping experience by giving customers the opportunity to place orders from the comfort and safety of their own home and collect the items ordered in-store at their earliest convenience.

Eliminate the barriers of shipping and processing and increase in-store foot traffic. Utilizing a physical store as a place of fulfillment for online sales, get your products in the hands of customers faster.

IN STORE MOBILE APPLICATION

Enable sales representatives in your physical store locations to help customers order and buy products online that are out-of-stock in store. This mobile app is operated directly by your sales reps and allows them to search, order, and complete purchase of products in-store through the app on behalf of a customer.

Boost the performance of your in-store sales team with an app that provides sales and reporting tools they need to go beyond traditional offline-only capabilities and better serve customers.

MEMBERSHIP REWARDS INTEGRATION

Make use of customer data to create personalized and compelling customer offers. Build customized loyalty and rewards programs that encourage repeat purchases and social engagement that are synchronized across offline and online channels. Drive conversions and boost retention of existing customers as you engage with new ones.

Seize the opportunity to implement successfully marketing practices that effectively combine the in-store brand experience with targeted online promotions.

ERP INTEGRATION

Synchronize your data across channels with a single, comprehensive view of orders, customers, inventory, and more. Develop an integration strategy that makes sure your offline and online data for products, accounting, and other information pieces are accessible and up to date between your enterprise resource planning (ERP) system and eCommerce platform.

Give teams across your organization an accurate view of data needed to streamline business processes and improve operations while cutting down on manual data management.

POINT OF SALE (POS) INTEGRATION

Process sales, accept payments, and effectively manage operations and in-store purchases. Ensure accurate reporting and eliminate data entry errors. Sync your catalog across your physical and online stores and get a multitude of payment processing options for both in-person and online transactions.

Seamlessly connect your online store with your point of sale solution. Sync your order data and get accurate inventory updates whenever orders are placed online or offline.

TOOLS FOR A SUCCESSFUL ONLINE RETAIL EXPERIENCE

Before ever stepping foot into a physical store, shoppers are encountering various digital touchpoints as they go through their decision-making process. They can research product details, find customer reviews and recommendations, as well as compare pricing. As a retailer, pairing together offline strengths and online advantages is the key to enhancing interactions with customers whether they choose to buy online or in store.

BUY ONLINE PICK UP IN STORE (BOPIS)

Provide customers with the ease of purchasing items online while allowing them to pick them up in-store. Improve the shopping experience by giving customers the opportunity to place orders from the comfort and safety of their own home and collect the items ordered in-store at their earliest convenience.

Eliminate the barriers of shipping and processing and increase in-store foot traffic. Utilizing a physical store as a place of fulfillment for online sales, get your products in the hands of customers faster.

IN STORE MOBILE APPLICATION

Enable sales representatives in your physical store locations to help customers order and buy products online that are out-of-stock in store. This mobile app is operated directly by your sales reps and allows them to search, order, and complete purchase of products in-store through the app on behalf of a customer.

Boost the performance of your in-store sales team with an app that provides sales and reporting tools they need to go beyond traditional offline-only capabilities and better serve customers.

MEMBERSHIP REWARDS INTEGRATION

Make use of customer data to create personalized and compelling customer offers. Build customized loyalty and rewards programs that encourage repeat purchases and social engagement that are synchronized across offline and online channels. Drive conversions and boost retention of existing customers as you engage with new ones.

Seize the opportunity to implement successfully marketing practices that effectively combine the in-store brand experience with targeted online promotions.

ERP INTEGRATION

Synchronize your data across channels with a single, comprehensive view of orders, customers, inventory, and more. Develop an integration strategy that makes sure your offline and online data for products, accounting, and other information pieces are accessible and up to date between your enterprise resource planning (ERP) system and eCommerce platform.

Give teams across your organization an accurate view of data needed to streamline business processes and improve operations while cutting down on manual data management.

POINT OF SALE (POS) INTEGRATION

Process sales, accept payments, and effectively manage operations and in-store purchases. Ensure accurate reporting and eliminate data entry errors. Sync your catalog across your physical and online stores and get a multitude of payment processing options for both in-person and online transactions.

Seamlessly connect your online store with your point of sale solution. Sync your order data and get accurate inventory updates whenever orders are placed online or offline.

T&T SUPERMARKET’S SUCCESS STORY →

Read how the largest Asian supermarket chain in Canada is addressing the demand for groceries and everyday essentials online with a new eCommerce site and mobile app that improves the customer shopping experience and seamlessly facilitates orders.


THE NEWLY LAUNCHED SITE CAN NOW SUPPORT OVER 200,000 USERS ON AVERAGE PER DAY WITH A PEAK OF 5,000,000 CONCURRENT PAGE VIEWS

THE NEWLY LAUNCHED SITE CAN NOW SUPPORT OVER 200,000 USERS ON AVERAGE PER DAY WITH A PEAK OF 5,000,000 CONCURRENT PAGE VIEWS

OUR WORK

BigCommerce

American Apparel →

Magento

Allbirds →

SILK CAPABILITIES

CUSTOMER EXPERIENCE
CUSTOMER EXPERIENCE
ECOMMERCE DEVELOPMENT
ECOMMERCE DEVELOPMENT
SUPPORT + GROWTH ACCELERATION
SUPPORT + GROWTH ACCELERATION
MARKETPLACE
MARKETPLACE

LET’S TALK COMMERCE

Ready to take your business to the next level? Lets get started.








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