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Magento Support Services

Businesses from around the globe rely on SILK for expert Magento support. Our Managed Services program provides business owners with a cost effective solution for keeping their Magento site running at an optimal level! Our experienced team of consultants and developers are there to take the guess work out of maintaining your site so you can focus on running your business!

code review

A code audit is the first thing we do when we take over a project. We review every line of code to identify issues, risks and bugs. We also provide recommendations for code enhancements and repairs.

monitoring

SILK is on top of your site round the clock. Our in-house technical team can be notified the moment an issue arises to provide support when you need it most – providing peace of mind so you can focus on running your business.

bug fixes

When something breaks we fix it. Whether it’s a patch or a system problem, we provide expert troubleshooting to stabilize your site and get it back to an optimal state quickly!

performance enhancements

Site slow? Our technical team can analyze your site using the latest site performance tools and troubleshoot outstanding issue to increase site speed. We can also add features and functionality and enhance user experience or streamline your workload.

demand generation

SILK is a turnkey eCommerce company, and our online marketing/advertising specialists can devise a plan to drive quality traffic to your site and increase conversions.

upgrades

Technology changes everyday! Keep current with the latest releases from Magento and stay up to date with all of the newest extensions for your store.

Our Managed Services Packages

From just a few hours per month, to more comprehensive plans, SILK has a Managed Services program that will work for you! Unsure of which Magento support program you need? Contact one of our consultants today and let us help detemine which program is right for you.
  • BRONZE
    $1,800
    Per Month

    $1,000 SETUP

    15 SUPPORT HOURS/MONTH

    UNLIMITED ISSUES

  • SILVER
    $3,000
    Per Month

    $1,000 SETUP

    30 SUPPORT HOURS/MONTH

    UNLIMITED ISSUES

  • GOLD
    $4,000
    Per Month

    $1,000 SETUP

    60 SUPPORT HOURS/MONTH

    UNLIMITED ISSUES

  • DIAMOND
    $7,000
    Per Month

    $1,000 SETUP

    125 SUPPORT HOURS/MONTH

    UNLIMITED ISSUES