Whether you are B2B or B2C, customers across all industries rely increasingly on their mobiles to engage with brands as the first point of entry. Research has shown that 76% of users globally are spending more time on their mobile phone. Mobile truly matters – it helps drive sales and improve customer interactions, no matter your business.
Silk Software CEO, Dong Xu, joined a featured panel of industry leaders to discuss the latest trends and how to achieve best practice for mobile customer experience.
Key Topics Discussed:
- How the Chinese market is addressing mobile customers’ expectations
- Best practices from China that brands need to adopt
- Accelerating purchases and lifetime value with mobile
- Strategizing mobile as part of your omnichannel experience
Mobile experience offers new opportunities for brands of all sizes and backgrounds. With people turning to their phone more and more, you now have endless opportunities to connect and help prospects and customers. Not only will mobile commerce go a long way for B2C, but also for B2B as customer behaviors evolve and the importance of the customer experience journey continues to rise.
For more information on mobile commerce or to find out how you can deliver the optimal mobile customer experience to your users, contact us at email@example.com or 949-748-3700.